Team Management

Mozhe allows you to invite team members and control what they can access. This guide explains how to add users, assign roles, and manage permissions across your organizations and sites.

Prerequisites

To manage team members, you need:

• Admin access to at least one organization or site
• Email addresses for the people you want to invite

Understanding Access Levels

Mozhe uses a two-tier permission system:

System Roles

These define global capabilities within Mozhe:

Organization/Site Roles

Within each organization or site, users can be:

The Access Hierarchy

Access in Mozhe follows this inheritance pattern:

System Admin
  Can access everything

Organization Admin
  Can access all sites within their organization
  Can invite users to the organization
  Can manage organization billing

Organization Member
  Can view organization-level data
  Access to sites depends on site-level assignment

Site Admin
  Full control over assigned site
  Can invite users to the site

Site Member
  Can manage day-to-day operations
  Cannot change site settings

Adding Team Members

To invite a new team member:

1. Navigate to Settings > Users in the sidebar
2. Click in the top right

The user will receive an email with a link to set up their account.

Assigning Organization Access

In the Organization Assignments section:

1. Click Add Organization
2. Select an organization from the dropdown
3. Choose the role:
   • Admin - Full organization management
   • Member - Limited organization access
4. Repeat to add access to multiple organizations

Assigning Site Access

In the Site Assignments section:

1. Click Add Site
2. Select a site from the dropdown
3. Choose the role:
   • Admin - Full site management
   • Member - Operational access
4. Repeat to add access to multiple sites

Note: If a user has organization-level access, they automatically have access to all sites within that organization based on their organization role.

Managing Existing Users

Viewing Users

Navigate to Settings > Users to see all users. The table shows:

• User name and email
• Profile picture
• System role
• Email verification status
• Dashboard language
• Sites and organizations assigned

Filtering Users

Use the table filters to find users by:

• Role (System, Admin, Member)
• Email verification status
• Language preference

Editing User Access

To modify a user's permissions:

1. Click on the user row or the Edit action
2. Update their information or role assignments
3. Click Save to apply changes

Changes take effect immediately. The user may need to refresh their dashboard to see updated navigation.

Resending Invitations

If a user didn't receive or lost their invitation:

1. Open the user's edit page
2. Click Send Invitation
3. A new activation email will be sent

Removing Users

To revoke a user's access:

1. Navigate to Settings > Users
2. Find the user in the list
3. Click the delete action (trash icon) in the row
4. Confirm the deletion

This removes the user from all organizations and sites. They will no longer be able to access the dashboard.

Best Practices

Role Assignment Guidelines

Use Organization Admin for:

• Business owners
• Operations managers
• People who need billing access

Use Organization Member for:

• Team leads
• People who work across multiple sites

Use Site Admin for:

• Store managers
• Site-specific administrators

Use Site Member for:

• Customer service representatives
• Order fulfillment staff
• Content editors

Security Recommendations

1. Principle of least privilege - Give users only the access they need
2. Regular access reviews - Periodically review who has access
3. Prompt offboarding - Remove access immediately when team members leave
4. Use strong authentication - Encourage passkey setup for added security

Multi-Site Team Structures

For businesses with multiple sites:

Centralized model:

• Give core team organization-level access
• Site-specific staff get individual site access

Decentralized model:

• Each site has its own admin
• Organization access only for executives/owners

Hybrid model:

• Organization admins for shared functions (finance, IT)
• Site members for local operations

Organization vs Site Access

Understanding when to use each:

Troubleshooting

User can't see expected data

Check that:

• The user has the correct organization/site assignments
• They've selected the right organization/site in the team switcher
• Their role provides the required access level

Invitation email not received

1. Ask the user to check spam/junk folders
2. Verify the email address is correct
3. Use the "Send Invitation" button to resend
4. Contact support if issues persist

User shows wrong role

Roles are evaluated in order:

1. System role (highest priority)
2. Organization role
3. Site role

If a user has Admin at the organization level, they'll have admin access to all sites within that organization regardless of site-level assignments.

Next Steps

With your team set up:

• Dashboard Overview - Understand the full dashboard
• Site Setup - Configure your store settings
• Quick Start - Launch your store