Terms of Service

If you have questions about the Terms of Service (TOS), using our site, specific products, or purchasing from our partner stores, please contact us.

1. Basic Company Information

  • Company Name: MOZHE.RS DOO
  • Address: Baba Višnjina 45 / 5, 11111 Belgrade - Vračar, Serbia
  • Postal Address: Baba Višnjina 45 / 5, 11111 Belgrade - Vračar, Serbia
  • Tax ID: 113878974
  • Registration Number: 21939544
  • Business Activity Code: 63.12 – Web Portals
  • Phone: +381 677 7766 766
  • Email: hello@mozhe.rs
  • Website: https://mozhe.rs
  • Bank Account: Raiffeisen Bank A.D. - Belgrade 265-6530310001976-48

2. Platform Purchase Guide

The company's primary platform, https://mozhe.rs, serves as the main point for providing information and resources. However, direct transactions and purchases of products or services are not enabled at this address. To make a purchase, you need to visit the websites of our clients who have created their online stores using our services. For example, you can visit sites such as disciplina.store or similar.

  1. Please access one of our client's websites that use the MOZHE.RS platform for e-commerce.
  2. Browse the range of products or services you intend to purchase and add them to your cart.
  3. After selecting desired products, proceed to the cart to verify items.
  4. Choose the appropriate payment method. All major credit/debit cards, IPS payments, and cash on delivery (cash or card) are available.
  5. Finalize the order. Shipping costs will be precisely stated at the time of purchase completion.
  6. Product availability information is, in most cases, updated and visible at the time of purchase. In situations where this information is not available, the order will be manually verified by the seller. Payment will only be processed after the seller explicitly approves the order.

We recommend familiarizing yourself with the return policy defined on the seller's website where you intend to make a purchase.

3. Sending Invoices and Other Documents via Email

After a user successfully completes a transaction on one of our client's platforms, an order confirmation is automatically generated and sent via email. This electronic confirmation serves as proof that your order has been successfully received and is being processed. Sending order confirmation is a standard procedure, and users implicitly consent to receiving it when finalizing their purchase.

It's important to note that the fiscal receipt, as formal confirmation of the transaction, will be sent physically with the shipment you ordered. Users will receive order confirmation immediately upon creating the order. If for any reason you do not receive the expected confirmation, please notify us so we can resolve potential issues and ensure a smooth user experience.

4. Order Cancellation by the Consumer

Consumers have the right to cancel their order as long as it is in the preparation phase and has not been handed over to the courier service for delivery. After the order has been handed over to the courier service, cancellation is still possible but will be charged at the cost of delivery. In this case, the amount refunded to the consumer will be reduced by the delivery costs as well as card payment system costs if the order was paid by card. In situations where the package has already been handed over to the courier service and subsequently canceled by the buyer, and the same was ordered with cash on delivery payment options, the delivery costs are borne by the seller.

No specific reason needs to be provided for order cancellation. All online purchases are protected by consumer protection law, which allows the right to withdraw from the purchase within 14 days. However, it's important to note that, in accordance with our terms, delivery costs are not refunded if the order has already been handed over to the courier service.

To initiate the cancellation process, consumers can contact our customer service via email, phone, or through the online form available on the platform. Once the cancellation has been successfully processed, funds will be returned to the consumer in the same way the payment was made, reduced by any applicable delivery costs.

5. Purchase Process and Phases on the Platform

Our platform's purchasing process is designed to be simple and intuitive for all users. The purchase process can be divided into the following phases:

  1. Product Search and Selection: Users can browse the product or service assortment, view details, and select desired items by adding them to the cart.
  2. Cart Review: After adding desired products, users can access their cart to verify all items and make any changes if needed.
  3. Data Entry: At this stage, users enter the necessary delivery and payment information.
  4. Payment Method Selection: Users choose their preferred payment method from available options including credit and debit cards, cash on delivery (cash or card), and IPS payments.
  5. Order Confirmation: After all data has been entered and verified, users finalize their order. After this step, users will receive an email confirmation of order receipt.
  6. Order Status Tracking: Users can track their order status through the platform or via email notifications.

There is no need for additional user account or email address verification during the purchase process. Users will be notified of all changes, including delivery confirmation, via email or directly on the platform. In case of any problems or changes related to the order, our customer support team will contact the user to provide all necessary information and assistance.

6. Payment on the Platform

On our platform, users can make payments in multiple ways to ensure flexibility and convenience during shopping. Available payment methods include all major credit and debit cards, cash on delivery (cash or card), and IPS payments.

Currently, we do not offer the option of payment in multiple installments or deferred payment. However, we are constantly working on expanding our services and payment options to meet our users' needs.

The security of our users is our primary concern. All financial data and transactions are protected by state-of-the-art encryption technologies and security protocols. Our platform collaborates with renowned payment service provider PaySpot DOO as well as the security, PCI-compliant online payment system of AllSecure DOO and Intesa AD bank to ensure the security of every transaction.

In case of order cancellation or dissatisfaction with the product/service, users are entitled to a refund in accordance with our cancellation terms and return policy.

If there are problems with the transaction or unsuccessful payment, our customer support team will provide all necessary information and assistance to quickly and efficiently resolve the issue. In such situations, users will be notified of their transaction status and possible steps for problem resolution.

7. Pre-contractual Information on One-time Payment Transaction

On our platform, pre-contractual information is a key aspect that ensures transparency and trust between us and our users. Before a user finalizes a one-time payment transaction, we provide them with all relevant information about the transaction.

Each transaction is specified in detail, with all included costs clearly displayed to users, including taxes, delivery fees, and other potential costs. This ensures that users know exactly how much they will pay before they commit.

Transparency and accuracy of information are our primary concerns. All information provided to users during pre-contractual information is accurate and up-to-date. Before finalizing the transaction, users are able to review all transaction details, including total price, product or service specification, delivery costs, and other relevant information.

In rare cases when there are changes or errors in information previously given to users, we commit to notifying users about these changes as quickly as possible. In such situations, users will be given the opportunity to revise or cancel their transaction in accordance with the new information.

8. Authorization and Execution of One-time Payment Transaction

On our platform, the process of authorizing and executing a one-time payment transaction is designed to provide maximum security and efficiency for all users.

During payment transaction authorization, users are guaranteed security through the application of state-of-the-art encryption technologies and security protocols. Depending on the payment method and user's bank, there may be a need for additional verification, such as entering an OTP (one-time password) to ensure additional protection.

After successful authorization, users automatically receive confirmation via email or directly on the platform, informing them about the successfully executed transaction. In case of unsuccessful authorization or problems during transaction execution, users will be notified about the status and possible steps for problem resolution.

After successful order placement, users are provided with a unique order link through which they can track the status of their order and transaction. This link allows users to access their order details and track its realization at any time. If they have any questions or concerns regarding their transaction, our customer support team is always available to provide all necessary information and assistance.

9. Method and Language of Communication

On our platform, we strive to provide clear, transparent, and efficient communication with all our users. The basic channels of communication between the platform and users include email, phone support, online form available on the platform, as well as advanced AI support that is available 24/7.

Communication primarily takes place in Serbian and English to ensure clarity and comprehensibility of information for all users. However, in accordance with user needs and requirements, communication in other languages is possible.

To guarantee clear and understandable communication, all information and notifications are formulated to be direct, precise, and easily understandable. Our AI support enables users to get quick answers to frequently asked questions and provides real-time assistance. If a user has specific needs or requirements, or if AI support cannot resolve a particular query, our customer support team is trained to provide personalized communication and adapts to individual user needs.

In case of misunderstandings or errors in communication, our team will make every effort to resolve the problem quickly and efficiently. Users are invited to contact our support team at any time if they have any questions, concerns, or need for additional clarification.

10. Currency Conversion Statement

On our platform, all transactions are charged exclusively in Serbian Dinars (RSD). However, to help users understand the approximate value in their local currency, we provide the possibility of informative conversion to other currencies. It's important to note that this conversion is approximate and serves for informational purposes only.

Users are clearly indicated that the value shown in other currencies is for informational purposes only, especially in the cart during checkout. Although we strive to ensure the most accurate conversion possible, the actual amount that will be charged to users will be exclusively in RSD.

We do not charge additional fees for informative currency conversion. Users should be aware that the actual value they will pay is the one indicated in dinars, regardless of the values shown in other currencies.

Before finalizing the transaction, users are clearly shown the total transaction amount in dinars, with a note about informative conversion to other currencies. This way, users have complete transparency and the ability to make an informed decision before completing their purchase.

11. Delivery and Shipping Cost Calculation (Shipping Price List)

On our platform, users are provided with efficient and reliable delivery. In accordance with different needs and requirements, we offer multiple delivery options to ensure that each order arrives at the desired address on time.

Shipping costs may vary depending on various factors such as weight, product dimensions, or destination where the product is being sent. Our shipping price list is designed to be clear and transparent, allowing users to easily understand how shipping costs are calculated.

We guarantee accuracy and transparency in shipping cost calculation through a clearly defined price list that is available to merchants on our platform. Additionally, before finalizing the purchase, customers are provided with a detailed overview of all costs, including shipping costs.

During certain periods or for certain purchase amounts, our partner sites of individual stores may offer promotions that include free shipping. These promotions will be clearly highlighted on partner sites so that users are aware of all benefits offered to them.

Before users complete their purchase, all costs associated with delivery will be clearly displayed on partner sites. This way, users can make an informed decision and be certain of the total costs of their order.

12. Free Shipping

Free shipping is one of the benefits that our partner sites of individual stores can offer to their users. The conditions under which free shipping is offered may vary depending on the store and current promotions.

In some cases, free shipping may be available to users who achieve a minimum purchase amount. This amount will be clearly indicated on partner sites so that users are aware of the conditions they must meet.

Free shipping may be available during certain promotional periods or as part of special actions organized by partner sites. Users will be informed about all current promotions that include free shipping through partner sites.

13. Delivery Method and Time

On our platform, we strive to provide fast and reliable delivery to all our users. For product delivery, we use the services of reputable courier services that guarantee security and efficiency of delivery.

In addition to standard delivery, depending on partner sites of individual stores and customer location, there may be an option for express delivery with a timeframe between 1 and 2 hours. These options will be clearly indicated during the purchase process, if available.

Delivery time is determined based on multiple factors, including delivery destination, type of product being ordered, and current product availability. In most cases, delivery time will be between 2 and 5 working days, although this may vary depending on specific conditions.

Delivery destination, as well as product type, can affect delivery time. For example, heavier or larger products may require longer delivery time, while delivery to more distant destinations could also extend the timeframe.

Users will be informed about the estimated delivery time when completing the purchase process on partner sites. Additionally, after the order is confirmed, users will be sent confirmation via email with all details about the delivery method and time.

For users who want delivery outside Serbia's borders, we offer international delivery option. Timeframes and costs for international delivery may differ depending on the destination country. Taking into account customs procedures and transport conditions, timeframes for international delivery may be longer. All details regarding international delivery, including costs and estimated timeframes, will be clearly indicated during the purchase process on partner sites.

14. Delivery from Mozhe Warehouse

Products sent directly from Mozhe warehouse go through a special quality control and preparation process for delivery to ensure their safety and integrity. Our commitment to quality and customer satisfaction comes first, so we carefully select and package each product that leaves our warehouse.

For products sent from Mozhe warehouse, delivery time is usually between 1 and 3 working days, although this may vary depending on the destination and current delivery conditions. We guarantee fast and efficient delivery for all products that come directly from our warehouse.

Each shipment that leaves Mozhe warehouse is equipped with a tracking code, allowing users to track the status and location of their shipment in real-time. This provides additional security and transparency in the delivery process.

Shipping costs for products from Mozhe warehouse are calculated based on weight, dimensions, and shipment destination. Details about shipping costs will be clearly indicated during the purchase process.

In case of need for return or replacement of a product that comes from Mozhe warehouse, users can follow the standard return procedure indicated on our platform. Our team is always available for all inquiries and help regarding the return or replacement process.

15. Delivery from Merchant Warehouse

When it comes to delivering products directly from merchant warehouse, there are two main delivery methods:

  1. Mozhe delivery: In this case, the merchant uses our platform to create AWB (Air Waybill) and organize delivery. This option uses courier services we work with, ensuring efficiency and reliability of delivery.
  2. Independent delivery: Here the merchant independently organizes the delivery process. This may include using their own courier services, or even personal delivery of products to users.

Delivery times and rates are always clearly displayed when creating an order on the partner site. While Mozhe delivery usually has standardized delivery times thanks to our courier partners, independent delivery may have different timeframes depending on the merchant and their capacities.

Quality control of products sent from merchant warehouse is the responsibility of the merchant themselves. While our platform strives for high service standards, the quality and integrity of products coming from merchant warehouse are under the merchant's jurisdiction.

Shipping costs depend on the chosen delivery method. For Mozhe delivery, costs are calculated based on weight, dimensions, and shipment destination, while merchants who use independent delivery may have their own rates and conditions.

In case of need for return or replacement of a product that comes from merchant warehouse, users should contact the merchant directly or follow the return procedure indicated on the merchant's partner site. Our platform is there to provide technical support and assistance in all phases of the process.

In accordance with the Consumer Protection Law of the Republic of Serbia, the merchant is legally responsible for delivering a product that conforms to the sales contract. Conformity means that the product must match the description given by the merchant, be suitable for the purposes for which products of that type are normally used, be suitable for any special requirements of the consumer that were known to the merchant at the time of concluding the contract and which the merchant accepted, and have the characteristics and features that were explicitly or implicitly agreed between the consumer and the merchant.

The legal period for product conformity is two years from the day the risk passes to the consumer. If non-conformity appears within six months from the day the risk passes to the consumer, it is considered that the non-conformity existed at the time of risk transfer, unless this is contrary to the nature of the product or the nature of the particular non-conformity.

In case of non-conformity, the consumer has the right to request from the merchant to remedy the non-conformity, free of charge, through repair or replacement, or to request an appropriate price reduction or to terminate the contract in relation to that goods.

The merchant is obliged to remedy the non-conformity without delay, and no later than 15 days from the day when the consumer declared the complaint. If the merchant does not comply with the consumer's request, the consumer has the right to seek a price reduction or contract termination.

In case of disputes between users and merchants regarding conformity, the consumer can submit a complaint to the merchant in writing or electronically. The merchant is obliged to respond to the complaint within eight days from the day of receiving the complaint. If the dispute is not resolved amicably, the consumer may initiate proceedings before the competent court.

17. Contractual Guarantee

Contractual guarantee represents an additional obligation that the merchant assumes towards the consumer, independent of the legal responsibility for conformity. This guarantee is voluntary and merchants offer it as additional security and trust in the quality of their products.

While legal conformity represents the merchant's basic obligation to deliver a product that complies with the sales contract, contractual guarantee goes a step further and offers additional conditions and benefits that the merchant guarantees to the consumer. This may include longer periods for complaints, free repairs or replacements, or other specific conditions that the merchant defines.

The conditions and duration of the contractual guarantee depend on the merchant and the specific product. These details will be clearly highlighted on the merchant's partner site during purchase, as well as on the warranty card that accompanies the product.

To exercise rights under the contractual guarantee, users should follow the instructions stated on the warranty card and contact the merchant directly. In most cases, it is necessary to provide proof of purchase, such as a receipt or purchase confirmation, as well as the warranty card.

In case of complaints regarding the contractual guarantee, users should contact the merchant directly and follow the procedure that the merchant defines. Our platform is there to provide technical support and assistance in all phases of the process, ensuring customer satisfaction.

18. Consumer Complaints

In accordance with the Consumer Protection Law of the Republic of Serbia, consumers have the right to submit complaints about purchased products if they are not in conformity with the contract. This right allows consumers to request remedy of non-conformity free of charge, product replacement, price reduction, or contract termination.

Consumers can submit complaints directly to the merchant with whom they concluded the sales contract. Complaints can be submitted in writing, electronically, or by phone, depending on the conditions that the merchant defines. When submitting a complaint, it is necessary to provide proof of purchase, such as a receipt or purchase confirmation.

The legal deadline for submitting complaints is two years from the day the risk passes to the consumer. The merchant is obliged to respond to the complaint within eight days from the day of receiving the complaint and to remedy the non-conformity within 15 days from the day of submitting the complaint.

If the merchant does not comply with the consumer's request regarding the complaint, the consumer has the right to seek price reduction, product replacement, or contract termination. Our platform is there to provide technical support and assistance in all phases of the complaint process, but the final responsibility lies with the merchant.

In case of disputes between users and merchants regarding complaints, the consumer can submit a complaint to the merchant in writing or electronically. If the dispute is not resolved amicably, the consumer has the right to initiate proceedings before the competent court or to contact the competent authority for consumer protection.

19. Right to Change Mind and Purchase Cancellation

In accordance with the Consumer Protection Law of the Republic of Serbia, consumers have the right to withdraw from contracts concluded at a distance or contracts concluded outside the merchant's business premises, without stating reasons, within 14 days from the day when the product passed into the ownership of the consumer or third person designated by the consumer.

To exercise the right to withdraw, consumers should notify the merchant of their decision to withdraw from the contract, in writing, via email, or through the form defined on the merchant's website and provided via the successful order creation email. The merchant is obliged to provide the consumer with confirmation of receipt of the withdrawal notice without delay.

There are certain products and services for which the right to withdraw does not apply, such as perishable products, sealed audio, video materials, or software that have been opened after delivery, and other exceptions defined by law.

In case of withdrawal, the consumer is obliged to return the product to the merchant without delay, and no later than 14 days from the day of sending the withdrawal notice. The consumer bears only the direct costs of returning the product, unless the merchant explicitly agrees to bear these costs.

The merchant is obliged to refund all payments received from the consumer, including delivery costs, without delay and no later than 14 days from the day of receiving the withdrawal notice. The merchant may withhold the refund until receiving the product back or until the consumer provides evidence that they have sent the product back.

20. Consumer Rights

As a consumer using our platform, you have certain fundamental rights protected by the Consumer Protection Law of the Republic of Serbia. These rights include:

  1. Right to satisfaction of basic needs - access to the most important products and services
  2. Right to safety - protection from products and services that could endanger life, health, or property
  3. Right to be informed - access to accurate information necessary for a reasonable choice
  4. Right to choice - possibility to choose between multiple products and services at competitive prices
  5. Right to be heard - representation of consumer interests in the process of adopting and implementing consumer protection policy
  6. Right to compensation - receiving fair compensation for false claims about products or services
  7. Right to consumer education - acquiring knowledge and skills necessary for correct and reliable product choice
  8. Right to a healthy environment - life and work in an environment that is not threatening to the health and wellbeing of present and future generations

Our platform is committed to respecting and protecting these rights through transparent business practices, clear communication, and efficient problem resolution procedures.

21. Dispute Resolution

In case of disputes between users and merchants on our platform, we encourage resolving them through peaceful means and direct communication. The dispute resolution process typically follows these steps:

  1. Direct Communication - Users should first try to resolve the dispute directly with the merchant through available communication channels
  2. Official Complaint - If direct communication doesn't lead to a solution, users can submit an official complaint to the merchant
  3. Mediation - If needed, disputes can be resolved through mediation, with our platform potentially acting as a mediator
  4. Legal Protection - As a final resort, users can seek protection of their rights through competent institutions and courts

For disputes that cannot be resolved amicably, users can contact:

  • Consumer protection organizations
  • Market inspection
  • Competent courts

Our platform maintains neutrality in disputes between users and merchants but provides necessary technical support and information to both parties to facilitate dispute resolution.

22. Intellectual Property Rights

All content on our platform, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Mozhe.rs or its content suppliers and is protected by international copyright laws.

The compilation of all content on this platform is the exclusive property of Mozhe.rs and is protected by Serbian and international copyright laws. All software used on this platform is the property of Mozhe.rs or its software suppliers and is protected by Serbian and international copyright laws.

Users may not:

  1. Modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information obtained from our platform
  2. Use our trademarks, service marks, or other materials without express written consent
  3. Frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information
  4. Use any meta tags or any other "hidden text" utilizing our name or trademarks

Any unauthorized use automatically terminates the permission granted by Mozhe.rs.

23. Platform Abuse Prevention

To maintain the integrity and security of our platform, we have implemented measures to prevent and address platform abuse. The following activities are strictly prohibited:

  1. Fraudulent Activities:

    • Creating false accounts or orders
    • Using stolen payment information
    • Manipulating the platform's systems or features
    • Making false claims or complaints
  2. Technical Abuse:

    • Attempting to gain unauthorized access to the platform or other users' accounts
    • Using automated systems or bots without authorization
    • Interfering with the platform's security features
    • Introducing malicious software or code
  3. Content Abuse:

    • Posting false, misleading, or inappropriate content
    • Harassing other users or merchants
    • Violating intellectual property rights
    • Sharing confidential information

Violations of these rules may result in:

  • Temporary or permanent account suspension
  • Order cancellation
  • Legal action in severe cases

We actively monitor for abuse and investigate all reported violations. Users who notice suspicious activities are encouraged to report them to our support team.

24. Terms Modification

Mozhe.rs reserves the right to modify these Terms of Service at any time. When we make changes to these terms, we will:

  1. Post the updated version on our platform
  2. Update the "last modified" date at the top of the Terms of Service
  3. Notify users of significant changes through appropriate channels

Changes will become effective immediately upon posting on our platform. Continued use of our platform after changes constitutes acceptance of the modified terms.

For significant changes that materially affect user rights or obligations:

  • We will provide advance notice when possible
  • Users will be required to explicitly accept the new terms
  • Previous versions will remain accessible

We encourage users to regularly review these terms to stay informed about their rights and obligations. If you do not agree with the modified terms, you should discontinue using our platform.

25. Commercial Messages

Users may receive commercial messages about new products and offers. Subscription is optional and can be managed through merchant partner sites. Each message includes an unsubscribe option.

26. Dispute Resolution

The platform serves as a connection between merchants and users. We do not participate in dispute resolution. Users should contact merchants directly for any issues.

27. Out-of-Court Consumer Dispute Resolution

We encourage out-of-court dispute resolution between users and merchants. Contact relevant consumer protection organizations for assistance.

28. Personal Data Protection

We collect basic personal data necessary for our services. Data is used exclusively for service provision and communication. Marketing activities occur only on merchant partner sites. Users can manage their data through merchant sites.

29. Terms Validity and Modification of General Terms and Pre-contractual Information

The platform "Mozhe.rs" strives for continuous improvement of its services and adaptation to the changing market environment. Therefore, we may periodically update our General Terms and pre-contractual information intended exclusively for our partner merchants.

Any significant changes to the General Terms and pre-contractual information will be clearly highlighted on our platform. Additionally, partner merchants will be notified of all changes via email or other communication channels we use for interaction with them.

If there are significant changes that directly affect the rights and obligations of partner merchants, they will need to re-accept the changes before continuing to use the platform. This ensures that all our partner merchants are aware of and agree to the current terms of cooperation.

Transparency is key for us. All changes in the General Terms and pre-contractual information will be clearly marked, and previous versions of these documents will be archived and available to partner merchants upon request.

If a partner merchant decides not to accept changes in the General Terms, they may not be able to continue using our services. In such cases, partner merchants are advised to contact our customer support for additional information or clarification.

It is important to note that the relationships and conditions between partner merchants and end customers are defined independently by the merchant, and the platform "Mozhe.rs" is not responsible for the actions and omissions of merchants regarding their relationships with end customers. "Mozhe.rs" provides a basic template of General Terms that merchants can adapt to their needs. In cases where merchants need to adapt the basic template of General Terms, we advise them to consult with legal experts to ensure full compliance with laws and regulations.

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