What is Mozhe?
Mozhe is a modern, multi-tenant eCommerce platform built to help businesses launch and manage online stores, marketplaces, and POS operations. It combines extensive customization capabilities, powerful automation, and a full suite of services to provide a complete digital commerce ecosystem.
How can I create my online store with Mozhe?
You can register directly through our website or contact our team. Upon signing up, we will present you with a tailored offer based on your business needs. Once agreed, we’ll provision your store and send you an invitation to access your admin panel.
Does Mozhe offer a free trial or a free tier?
Yes. We offer both a 14-day full-featured free trial and a limited free tier for smaller shops and testing.
Can Mozhe be white-labeled for agencies or resellers?
Yes. Agencies and B2B providers can white-label Mozhe, offering the platform under their own brand.
Is there a self-hosted version of Mozhe?
Yes. For B2B partners, Mozhe offers a self-hosted edition that provides full control and deployment on your infrastructure.
How customizable is my store on Mozhe?
Mozhe offers extensive customization options, including:
Can I connect my own domain to Mozhe?
Yes, you can connect one or more custom domains. We also offer assistance in domain purchase and setup, along with email configuration support, except on our free plan.
Can I make my store private or restrict access?
Yes, invite-only access and password-protected storefronts can be enabled upon request.
Does Mozhe support headless commerce?
No. Mozhe is focused on providing a complete in-house stack to maximize performance and usability.
Is there a limit to the number of products or SKUs I can list?
Yes. The free plan supports up to 10 products, the Starter plan supports up to 100 products, and the Pro plan has no product limits.
Can I sell digital products on Mozhe?
Yes, Mozhe supports digital goods like e-books, music, software, and online courses.
Does Mozhe support product personalization?
Yes, buyers can enter custom text (e.g., engraving instructions) directly on product pages.
Can I create product bundles or kits?
Not yet, but this feature is coming soon.
Can I offer subscriptions or membership products?
Subscriptions and memberships are currently in development.
Can I manage inventory across multiple warehouses?
This is also a feature planned in our near-term roadmap.
Does Mozhe support barcode scanners and hardware integration?
Yes. Our system can integrate with barcode scanners, especially via our POS.
Are warranties supported?
Mozhe currently does not include built-in warranty tracking or documentation.
How are orders processed on Mozhe?
If you use Mozhe’s storage and logistics, orders are accepted and fulfilled automatically. If you manage your own fulfillment, you will be notified of new orders and can manually accept them. For each accepted order, a courier pickup is initiated.
What delivery options are available?
Mozhe supports:
Can I offer scheduled deliveries?
Yes, customers can select delivery time slots during checkout.
Can I restrict delivery options by location or customer type?
No, not at this time.
Can Mozhe handle returns and refunds?
Yes, Mozhe has built-in workflows for return requests, refunds, and exchanges.
Can I use dropshipping or external fulfillment services?
Yes, external logistics partners can be used and integrated upon request.
Does Mozhe integrate with 3PLs?
Mozhe is primarily designed to serve as your logistics provider, offering integrated warehousing, fulfillment, and courier services. While we can connect with third-party logistics providers upon request, our goal is to streamline your operations by keeping fulfillment fully in-house whenever possible.
Can I customize the checkout process?
Yes, including multi-step checkout and additional fields like notes and gift messages - vailable upon request.
What payment methods are supported?
Mozhe supports:
Are fiscal receipts and invoices handled automatically?
Yes, Mozhe issues legally compliant fiscal invoices and receipts automatically.
Is tax calculated automatically?
Yes, based on seller or buyer location.
Is Mozhe PCI compliant and secure?
Yes, Mozhe complies with best practices including PCI SAQ A, SSL encryption, Cloudflare DDoS protection, and AI-based fraud detection.
What marketing tools does Mozhe offer?
Mozhe provides:
Does Mozhe offer a POS system?
Yes. We offer a POS app for physical retail sales. (coming soon)
Can I use Mozhe’s POS to manage inventory and orders?
Yes, the POS will be fully integrated with your store backend.
Can I connect Mozhe to other platforms like Facebook and Instagram?
Yes, you can sync your product catalog to Facebook Shops, Instagram Shopping, and Google Marketplace.
Can I manage multiple storefronts or brands?
Yes. Tenants can run multiple brands and even operate marketplaces from a single backend.
What kind of analytics does Mozhe provide?
Mozhe offers:
Can I integrate third-party analytics tools?
Yes. We support Google Analytics, Meta Pixel, Snapchat Pixel, Hotjar, etc.
Is there an activity log or change history?
This feature is currently being developed.
Are backups and data restores possible?
Yes, available upon request.
Can I integrate Mozhe with my ERP or accounting software?
Yes, upon request.
Are webhooks and APIs available?
Yes. REST and tRPC APIs, webhooks, and tenant-level keys are supported.
Can I connect external applications via OAuth?
Yes, upon request.
What kind of support is available?
Human support is available daily from 08:00 to 24:00 CET. AI-powered multilingual support is available 24/7 via chat.
What onboarding resources do you offer?
New stores receive a guided 10-step setup flow, help articles, and a library of video tutorials. Our team can also do the full setup for you.
What additional services does Mozhe offer?
We offer:
Interested in seeing how Mozhe works for real businesses? Check out our case studies to see success stories and examples.
For more information or to get started, contact us via live chat or email at support@mozhe.rs.