Order Processing

Learn how to view, manage, and process orders in your Mozhe store. This guide covers the order lifecycle from when a customer places an order to final fulfillment.

Viewing Orders

To access your orders:

1. Sign in to your Mozhe dashboard
2. Click Orders in the sidebar
3. View your order list sorted by most recent

Order List

The order list displays key information at a glance:

• Order Number - Unique identifier for tracking
• Status - Current stage in the order lifecycle
• Customer - Name and contact information
• Items - Products ordered with quantities
• Total - Order total including shipping and fees

Filtering and Searching

Use the filter options to find specific orders:

• By Status - Filter by Created, Approved, Prepared, Shipped, Fulfilled, etc.
• By Date Range - View orders from specific time periods
• By Payment Method - Filter by Card, Cash, or Free orders
• By Fulfilment Method - Filter by Delivery, Pickup, or Digital
• Search - Find orders by order number, customer name, email, or phone

Order Details

Click any order to view its complete details:

Customer Information

• Delivery name and contact details
• Shipping address (street, city, postal code, country)
• Special delivery notes or instructions

Order Items

• Product name and variant details
• Quantity ordered
• Unit price and line total
• Product images for easy identification

Cost Breakdown

• Items Total - Sum of all product prices
• Shipping Cost - Delivery fee
• Payment Fee - Additional fee for cash on delivery orders
• Discounts - Applied coupons or promotions
• Order Total - Final amount to collect

Order Statuses

Orders progress through different statuses as they are processed:

Pending States

Processing States

Shipping States

Final States

Processing an Order

Step 1: Review the Order

1. Open the order from your orders list
2. Verify the customer details are correct
3. Check that all items are in stock
4. Review any delivery notes

Step 2: Approve the Order

To approve an order that is in "Created" status:

1. Click the Approve button
2. The system will:
   • Capture payment (for card orders)
   • Send an approval confirmation email to the customer
   • Move the order to "Approved" status

Note: For card payments, funds are captured when you approve the order. Make sure you can fulfill the order before approving.

Step 3: Prepare the Order

Once approved, prepare the order for fulfillment:

1. Gather all ordered items
2. Pack the items securely
3. Click Mark as Prepared
4. The system will:
   • Generate shipping labels (for delivery orders)
   • Create tracking numbers
   • Notify the customer that their order is ready

Step 4: Ship or Fulfill

For Delivery orders:

• Download and print the shipping label
• Hand the package to the courier
• The system automatically updates to "Shipped" status

For Pickup orders:

• Click Picked Up when the customer collects their order
• The order moves directly to "Fulfilled" status

For Digital orders:

• Click Mark as Fulfilled after delivering digital content
• The customer receives fulfillment confirmation

Editing Orders

You can edit certain order details before preparation:

What You Can Edit

• Customer contact information (name, email, phone)
• Delivery address
• Order items and quantities

How to Edit

1. Open the order (must be in Created or Approved status)
2. Click Edit Order
3. Make your changes
4. Save the updated order

Important: Order editing is not available once an order is Prepared or later. For orders in advanced stages, you may need to cancel and recreate.

Cancelling Orders

To cancel an order:

1. Open the order
2. Click Cancel
3. Confirm the cancellation

When you cancel an order:

• Stock is automatically returned to inventory
• Card payments are voided or refunded
• The customer receives a cancellation email
• Shipping labels are cancelled (if generated)

Denying Orders

For orders that should not be fulfilled (fraudulent orders, incorrect information, etc.):

1. Open the order (must be in Created status)
2. Click Deny
3. The system will:
   • Return stock to inventory
   • Void any pending payments
   • Notify the customer

Order Statistics

View order statistics on your dashboard:

• Total Orders - Number of orders in the selected period
• Pending Orders - Orders awaiting processing
• Completed Orders - Successfully fulfilled orders
• Total Revenue - Revenue from fulfilled orders

Use the time range filter (7 days, 30 days, 90 days, or all time) to analyze different periods.

Next Steps

• Payment Status - Understanding payment states and handling issues
• Fulfillment and Shipping - Detailed shipping guide
• Customer Communication - Email notifications and customer notes