Shipping Methods

Shipping methods define how orders are delivered to customers. Mozhe provides flexible shipping configuration with support for multiple pricing strategies, delivery zones, and courier integrations.

Overview

Shipping methods in Mozhe support:

• Flat rate and tiered pricing
• Weight-based and value-based calculations
• Free shipping thresholds
• Country/region restrictions
• Estimated delivery times
• Courier API integration

Understanding Shipping Structure

Mozhe uses a hierarchical shipping system:

Global Shipping Methods

Available across all organizations and sites. Typically used for:

• Mozhe-managed fulfillment
• Platform-wide shipping options
• Standard shipping templates

Organization Shipping Methods

Created by organization owners for their stores. Used when:

• Self-fulfilling orders
• Using custom courier contracts
• Different shipping needs per organization

Site Assignments

Sites can:

• Use organization methods automatically
• Customize which methods are available
• Override sort order and defaults
• Enable/disable methods per site

Creating a Shipping Method

Step 1: Access Shipping Settings

1. Log in to your Mozhe dashboard
2. Navigate to Organization Settings > Shipping
3. Click Add Shipping Method

Step 2: Basic Information

Enter the basic details:

• Name: Display name (e.g., "Standard Delivery", "Express Shipping")
• Description: Brief description shown at checkout
• Active: Enable or disable the method

Step 3: Pricing Rules

Configure how shipping costs are calculated:

Flat Rate Pricing

A single price for all orders:

Shipping Cost: 350 RSD

Best for simple shipping or when costs don't vary by order size.

Tiered Pricing by Order Value

Different rates based on cart total:

Encourages larger orders by reducing shipping costs.

Weight-Based Pricing

Rates based on total order weight:

Best when shipping costs correlate with package weight.

Combined Rules

Mix value and weight conditions:

• Free shipping for orders over 5,000 RSD AND under 3 kg
• Tiered pricing for other orders

Step 4: Delivery Zones

Restrict shipping to specific countries:

1. Enable Country Restrictions
2. Select allowed countries (e.g., Serbia, Montenegro)
3. Orders outside these countries won't see this method

For unlimited availability, leave country restrictions disabled.

Step 5: Delivery Estimates

Set expected delivery times:

• Minimum Days: Earliest possible delivery (e.g., 1)
• Maximum Days: Latest expected delivery (e.g., 3)

These estimates appear at checkout and in order confirmation.

Step 6: Advanced Delivery Timing

For precise delivery estimates:

• Cutoff Time: Orders placed after this time ship next day (e.g., "14:00")
• Delivery Days Before Cutoff: Days to deliver if ordered before cutoff
• Delivery Days After Cutoff: Days to deliver if ordered after cutoff
• Exclude Weekends: Skip Saturdays and Sundays
• Exclude Holidays: Skip public holidays

Example: Order placed Monday at 10:00 with 14:00 cutoff = Wednesday delivery (2 days) Example: Order placed Monday at 16:00 with 14:00 cutoff = Thursday delivery (3 days)

Step 7: Courier Integration (Optional)

Connect to courier APIs for automatic shipping:

1. Select API Provider (GLS, BEX, or DExpress)
2. Enter API credentials
3. Configure provider-specific settings

See Courier Integrations for detailed setup.

Pricing Rules Configuration

Rule Structure

Each pricing rule has:

• Conditions: When this rule applies
• Price: The shipping cost when conditions match

Condition Types

Cart Total Conditions

• Minimum cart value
• Maximum cart value

Weight Conditions

• Minimum weight
• Maximum weight

Country Conditions

• Specific countries only

Rule Priority

Rules are evaluated in order. The first matching rule is used:

1. Check if order meets rule conditions
2. If yes, use that rule's price
3. If no, check next rule
4. If no rules match, use default price

Example Configuration

Rule 1: Cart >= 5000, Weight <= 3kg → FREE
Rule 2: Cart >= 3000 → 290 RSD
Rule 3: Default → 350 RSD

Order 1: 6000 RSD, 2kg → FREE (Rule 1) Order 2: 6000 RSD, 5kg → 290 RSD (Rule 2, Rule 1 weight exceeded) Order 3: 2000 RSD, 1kg → 350 RSD (Rule 3, no conditions met)

Managing Shipping Methods

Editing Methods

1. Go to Organization Settings > Shipping
2. Click the method to edit
3. Update settings
4. Click Save

Changes apply to new orders immediately.

Deleting Methods

1. Go to Organization Settings > Shipping
2. Select methods to delete
3. Click Delete

Existing orders retain their shipping method information.

Bulk Actions

Select multiple methods to:

• Delete in bulk
• Enable/disable together
• Export configuration

Site-Level Configuration

Assigning Methods to Sites

1. Go to Site Settings > Shipping
2. View available shipping methods
3. Enable/disable methods for this site
4. Set custom sort order

Default Shipping Method

Mark one method as default:

1. Edit the shipping assignment
2. Check Default
3. Save changes

The default method is pre-selected at checkout.

Custom Sort Order

Control the order methods appear at checkout:

1. Edit each assignment
2. Set Sort Order (lower numbers first)
3. Save changes

Free Shipping

Cart Value Threshold

Offer free shipping above a certain order value:

1. Create a pricing rule with:
   • Condition: Cart Total >= threshold
   • Price: 0
2. Set as highest priority rule

Free Shipping Promotions

For temporary free shipping:

1. Create a new shipping method "Free Shipping Promo"
2. Set price to 0
3. Enable for the promotion period
4. Disable when promotion ends

Or use discount codes that include free shipping.

Checkout Integration

Shipping Method Selection

At checkout:

1. Customer enters delivery address
2. Available methods are filtered by country
3. Prices are calculated based on cart
4. Customer selects preferred method
5. Shipping cost added to order total

Real-Time Calculation

Shipping costs update automatically when:

• Cart items change
• Delivery address changes
• Discount codes applied

Mozhe Fulfillment

If your site uses Mozhe fulfillment (storage = "MOZHE"):

• Global shipping methods are used automatically
• Organization methods are not available
• Mozhe handles courier selection
• Pricing follows Mozhe standard rates

Testing Shipping Configuration

Before Going Live

1. Create test orders with various cart values
2. Verify correct shipping prices
3. Test different delivery countries
4. Check delivery estimate calculations
5. Ensure default method works correctly

Using Test Mode

1. Enable test mode in site settings
2. Place test orders
3. Verify shipping calculations
4. Review checkout experience

Troubleshooting

Common Issues

"No shipping methods available"

• Check country restrictions
• Verify methods are active
• Ensure site has methods assigned

"Shipping cost incorrect"

• Review pricing rules
• Check rule priority
• Verify conditions match order

"Method not showing at checkout"

• Confirm method is enabled for site
• Check customer's country is allowed
• Verify cart meets minimum requirements

Debugging Tips

1. Check shipping method settings
2. Review site assignment configuration
3. Test with different cart values
4. Verify country settings

Next Steps

• Set up courier integrations for automatic shipping
• Configure payment methods to complete checkout
• Enable Cash on Delivery if offering COD